I'm actually starting to love my job...

If you've been reading for a while or you have read the "About Me" section, you know that I work in a call center. My center is a little bit different than most. We're not customer service or sale or anything. The company I work for provides phone service for the deaf and hard-of-hearing.  I work in a department that provides phone captioning for a maily hard-of-hearing users. (If you're someone who is hard of hearing or have family members who are, the phones are free! So send me an email and I can tell you where to go if you would benefit from this service.). What makes it nice, is we have zero after-call work. Once a call is closed out, my job is done and I wait for the next call.

Recently, I interviewed for a new position in my company and I got it. My official job title is "Mentor Assistant".  Basically, now instead of taking calls for 6.5 hours every work day, I get to take a few calls if I have time, I correct tests for trainees, I test people who apply, and I mentor any CAs who need assistance with their job.

Before, I was just taking calls. I stared at computer screen all day and basically had zero interactions with other human beings. That was not fun.  I was depressed because I didn't have any friends and I just...didn't want to be at work when 09 rolled around each day.

But now, it's a lot better. I get to chat with the people I work with and have awesome, intelligent conversation with them. I feel like a grown up with a big girl job and responsibilities. It's nice. It makes me feel a whole lot purposeless. And let me tell you, I have never had such a hard time defining my purpose in this world...

They say that 19 is just a hard age. You're transitioning into adulthood from a life in high school and it's just overall crappy. Well, they're just right. It's not fun..but I'm trying to make the most of it and I'm really glad that I'm starting to love my job. Hopefully it just gets better.

I'm Katie. I'm a 20-something Soldier & student taking each day one step at a time. Living through all the growing pains that come with becoming that person that I always wanted to be & finding that bright side in all of this Camo-Colored Chaos. You can get to know more about me here.

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4 comments:

Jen said...

I'm glad you are starting to love your job! :)

Jamie said...

Glad you're starting to like your job. I hope it keeps getting better!

____j said...

Congratulations on the promotion! When I worked, I loved interacting with my co-workers and the customers. It made the day go by so much quicker.

Amelia said...

That sounds like an awesome job! I worked at a call center too and didn't really like the lack of contact either but the work itself was very enriching. I'm glad you're really enjoying it all now though!

 
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